Delivery and payment

We provide furniture assembly and delivery services. We deliver goods only after full or partial prepayment by any means.

Delivery methods

Pickup

Pickup is available in Dnepr from our store. You pick up the goods yourself, having agreed with the online store manager.

Courier delivery in Dnepr

When placing an order, agree with us on the address and delivery time. On the day you need, our courier will call you and agree on the optimal time for delivery of the goods. Documents required to receive an order: for an individual — a passport, for a legal entity — a power of attorney for receipt and an identification document. The manager calculates the delivery cost when placing an order. The courier will deliver the goods to the entrance or gate of your home.

Delivery throughout Ukraine by transport companies

We cooperate with the carrier companies «Novaya Poshta» and «Mist Express». Delivery is calculated by the transport company. The cost depends on the size and weight of the order, as well as on how delivery will be carried out: to the address or to the warehouse. Delivery is paid by the client as soon as the goods are delivered to your city or town. We take prepayment when ordering.

Delivery terms

The manager informs about the delivery time of the goods to the client. If the product is in stock, delivery takes 2-3 days. If the required item is not in stock, the manager negotiates the necessary deadlines.

Guarantee

Our store carries a manufacturer’s warranty. To obtain a full guarantee for furniture, you can obtain the services of our assembly specialist. The buyer may lose the right to a free warranty if more than 3 business days have passed from the moment of purchase to the moment of receipt, as well as checking for completeness and integrity. The service warranty period is set directly by the manufacturer, but not more than 60 working days.

Non-warranty service includes: loose hinges, cracked mechanisms (scratches and cracks that arose during operation), deformation or breakage of furniture parts that were obtained during operation in violation of the rules of use, natural wear and tear of furniture and its components. The warranty does not apply to furniture assembled by the Client himself.

Warranty terms

If a warranty case occurs, all actions to replace or repair the goods (furniture) are carried out at the buyer’s expense (removal from the premises, delivery of the goods to the seller’s warehouse, re-lifting, re-assembly).